- Invoices are issued on the date of registration and are due for payment 7 days following the date of the invoice.
- Certificates may be held until payment is received.
- You agree that we may withhold, suspend, restrict or terminate any service we have provided you when your account is operated outside of these terms.
- An administration fee of $50 per invoice is payable in all instances of late payment, and you agree that you will be required to pay any costs that are incurred by anyone (including debt recovery agents) in recovering any amount owing or in exercising any other rights, including commissions and the legal costs of a solicitor.
- At our sole discretion, your account will be suspended and may be closed with any outstanding invoices becoming immediately due if operated outside these terms.
- Following demand for payment, all certificates relating to the demanded amount will be cancelled after 5 days
Transfer Requests
We will transfer registrations to another person at any time without charge, or to another date where the following transfer fees apply:
- Requests received 11 days or more before the course - no charge
- Requests received 10 to 2 days before the course - 30% of the course cost
- Requests received 1 day before the course - 50% of the course cost
- Requests not received before the course/no shows incur the full course cost.
All requests for transfers must be made in writing by email: training@factco.nz
Cancellations
We do not offer credits or refunds for cancellations and non-attendance.
Our full terms of trade, which are subject to change without notice can be found at factco.nz/terms
